Achraf Hadry

Experienced receptionist with a strong background in the hospitality industry. Highly skilled in managing reservations, checking in guests, handling cash and credit card transactions, and maintaining a friendly and welcoming atmosphere for guests. Excellent communication and interpersonal skills, with a proven track record of delivering exceptional customer service.

Experience
Receptionist , Hotel sania , Morocco
2021-2023
Greet and check in guests, ensuring their
needs are met throughout their stay
Manage reservations and coordinate with
housekeeping and maintenance teams for
room readiness
Handle cash and credit card transactions,
generate daily reports, and balance cash
drawer
Answer phone calls and respond to guest
inquiries and requests in a timely and
friendly manner
Use hotel management software to
update guest information, room
availability, and rates

2021 - 2022 Diploma in english
communication
2019 - 2021 Diploma in Hotel
management
2018 - 2019 Bachelor degree in
physics