amal bouabid

Hotel La Tour Hassan Palace Rabat, Morocco

Telephone Operator: Mar 2019 – Jan 2021

• Answers incoming calls
• Provides information about hotel services to guests
• Directs call to guest room, or departments through the opera system
• Performs wake-up call services …

Mohammed V Airport (Training) Casablanca, Morocco

Assistance and Guidance: Jan 2017 – Feb 2017

• Ground agent (customer services)
• Assistance and guidance
• Dealing with complaints
• Check and register passenger and baggage documents …

Ministry of Industry and Commerce (Training) Rabat, Morocco

Executive Assistant: Dec 2015 – Feb 2016

• Contact between the internal or external colleagues
• Organising meetings and booking meetings rooms
• Handling correspondence directed to managers
• Producing reports and presentations …

Infohas Flight Attendant Training School

2016 – 2018 Rabat, Morocco

Diploma in Receptionist Technician in Air and Maritime Transport

Executive Secretary Technician

2015 – 2016 Rabat, Morocco

OFPPT Specialized Institute of Applied Technology

High School Diploma in Human Sciences

2014 – 2015 Rabat, Morocco

Ibn Battouta high school