HAMZA ARGANE

Methodical Quality Assurance Manager with great problem-solving and analytical abilities. Having 4 years of managerial experience in a Customer Service company. Committed to high standards of process improvement and customer service with extensive knowledge of Quality Management Systems use. Specialties include operational improvements, program implementation, and documentation. Adept at collaborating with various departments for comprehensive quality control.

Prepared reports to dispense information for product teams and compile information supporting long-term company development and success. • Recorded, analyzed, and distributed statistical information. • Applied coaching techniques and tools to support managers and team members in improving performance. • Established and tracked quality department goals and objectives. • Monitored staff organization and suggested improvements to daily functionality.

Master of Computer Science