Ilham Khalili

CUSTOMER SUPPORT REPRESENTATIVE

CUSTOMER SUPPORT REPRESENTATIVE
Sitel -Lexmark
Dec 2021 - Present
Answer calls and emails from key account customers, assist and troubleshoot to provide an accurate solution.
Create and dispatch new tickets, and follow up on existing ones Provide updates on product shipments and service calls.

ASSOCIATE DEGREE - DESIGN
ISTA
2017-2019
HIGH SCHOOL DEGREE
Batoul high school
2014-2017