Khalid LAMIRI

I am Moroccan with more than twenty years work experience, mainly at the level of reception,  in Al Akhawayn University in Ifrane (AUI), Morocco. 
AUI is an American-style University of which English is the main language for administration and teaching. I addition to English I speak fluently French and Arabic, my mother tongue, in addtion to Spanish as an intermediate level. 

ITS Service Desk Officer (coordinator), in AlAkhawayn University in Ifrane, MOROCCO Responsibilities: · Management of the front desk, and the dispatching and the follow up of tickets open to the Service Desk · Create an effective team environment · Create and update Service Desk knowledge-base and how-to guides · Coordination with various University departments 05/2007 – 03/2008 ITS Administrative Assistant, in AlAkhawayn University in Ifrane, MOROCCO Responsibilities: · To follow up and supervise the director’s office duties · To ensure adequate coordination between ITS and other AUI departments, and respond to their different inquiries · To draft, type, and format a variety of correspondence (including letters, faxes, memoranda, etc.) 10/1995 – 05/2007 Switchboard Operator in AlAkhawayn University in Ifrane 1 to 31 May 2016 One month staff mobility in two Spanish Universities: UIB, Mallorca, Spain and ULPGC, Las Palmas, Spain 04/1992 – 06/1995 Teacher of English in a private school and The Institute of Technology (ISTA) in Salé, Morocco 02 - 09 1995 Translator in The Embassy of Pakistan in Rabat, Morocco, for eight months (1995)

01/2014 – 01/2015 · "Administrative Professionals", a 12-month staff development degree, for general administration studies - within AUI Training Centre 

10/2010 – 09/2012 · EMDAS degree (European Master in Drug and Alcohol Studies), University of Oriental Piedmont A. Avogardo, Italy

1987 - 1991 · BA in English Language and Literature, Mohamed V University, Rabat