Mohamed Ounnabi

Mohamed Ounnabi


This professional is in active search of jobs

engineering Freelancer


June 2013 :  EMSI Moroccan School of Science Engineer - Marrakech, Morocco Diploma of Higher Education: Industrial Engineering
2008 :  Bab Sahara - Guelmim
High School Diplomat: Physics


01/2018 - 04/2021                     Sr Customer Service Representative

ETISALAT - Dubai, United Arab Emirates 

  • Receive and resolve customer complaints as per set service guidelines and scenarios.
  • Identify with the customers their needs and refer their requests/unsolved cases to concerned parties.
  • Advise and assist customer with product selection and order submission.
  • Handle and troubleshoot Technique issues.
  • Dealing with many technology platforms to serve the customer needs.

01/2015 - 10/2017                     Sales Officer 

ATHISA Multinational - Marrakech, Morocco

  • Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.
  • Achieving growth and hitting sales targets by successfully managing the sales team.
  • Designing and implementing a strategic sales plan that expands company's customer base and ensure its strong presence.

08/2013 - 09/2014                     Sales Representative

BLITS SARL - Agadir, Morocco

  • Sell industrial automation solutions, including pneumatics, machine and motion control devices, sensors, air compressors, vacuum pumps, and associated products.
  • Evaluate and suggest product and service solution in line with client needs and requirements.
  • Orchestrate conferences to assess and associated software to coordinate client relationship, sales force document and contract management, as well as administer enterprise-wide-reporting.
  • Generate and submit weekly project status and progress reports to senior-level management to support business directives.

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