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June 2013 : EMSI Moroccan School of Science Engineer - Marrakech, Morocco Diploma of Higher Education: Industrial Engineering
2008 : Bab Sahara - Guelmim
High School Diplomat: Physics
01/2018 - 04/2021 Sr Customer Service Representative
ETISALAT － Dubai, United Arab Emirates
- Receive and resolve customer complaints as per set service guidelines and scenarios.
- Identify with the customers their needs and refer their requests/unsolved cases to concerned parties.
- Advise and assist customer with product selection and order submission.
- Handle and troubleshoot Technique issues.
- Dealing with many technology platforms to serve the customer needs.
01/2015 - 10/2017 Sales Officer
ATHISA Multinational － Marrakech, Morocco
- Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.
- Achieving growth and hitting sales targets by successfully managing the sales team.
- Designing and implementing a strategic sales plan that expands company's customer base and ensure its strong presence.
08/2013 - 09/2014 Sales Representative
BLITS SARL － Agadir, Morocco
- Sell industrial automation solutions, including pneumatics, machine and motion control devices, sensors, air compressors, vacuum pumps, and associated products.
- Evaluate and suggest product and service solution in line with client needs and requirements.
- Orchestrate conferences to assess and associated software to coordinate client relationship, sales force document and contract management, as well as administer enterprise-wide-reporting.
- Generate and submit weekly project status and progress reports to senior-level management to support business directives.