Sofiane Chbane

25/04/2022 :  

i’m working as a Customer Relations Advisor at Data Base Factory Maroc/ENGIE France. My responsibilities INCLUDED :

Handling customer requests (Access to customer area, Display error data, data synchronization, etc.).

Detection of anomalies. Raise delicate cases.

Processing tracking.

08/09/16 -18/12/20 : 

I have worked as a Head Cashier IN Tanger city for GROUPE AKSAL(ZARA BERSHKA PULL&BEAR ZARAHOME, OYSHO, MASSIMO DUTTI…)

. My responsibilities INCLUDED :

managing and overseeing the cashiers in a retail store or other business.

ensuring that all cash handling procedures are followed accurately and securely, 

and      that all cashiers are trained properly in these procedures

Creating user guides for payment systems.

handling customer complaints related to transactions or billing, resolving discrepancies in cash and credit card transactions, and preparing and processing cash and credit card deposits.

opening and closing the store, ensuring that all registers are properly accounted for and secured at the end of each day.

managing other aspects of the store's operations, such as scheduling and inventory management.

          and also i started as a a polyvalent sales advisor at Maisons du Monde, my tasks was : 

Greeting customers, Advising customers, Ensuring product presentation, Conducting sales transactions, Managing complaints and returns, Maintaining a clean and organized work environment,Participating in training:

28/12/2012 - 01/06/2013 :  

I have worked as a crew member at McDonald's. My duties would have included tasks such as taking customer orders, preparing food items, handling cash transactions, cleaning the 

restaurant, and following food safety procedures. I have been responsible for ensuring a positive customer experience and contributing to the overall success of the restaurant.