Bilingual customer advisor - Casablanca, المغرب - Foundever

وصف

You have a perfect command of the French and English languages?As a Customer Care Agent, you will have to answer calls with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)We are looking for youDo not hesitate to send us your application.

• Providing first class support and acting as a point of escalation in the resolution of cardholder enquiries.
• Translating Customer enquiries to, and from, English to enable our client to assist customers
• To develop and maintain a full knowledge of client products and services.
• To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
• To deal with all correspondence as requested/required.
• A very good command of French (C1/Advanced) and English (C1/Advanced), both written and spoken
• A high level of interpersonal communication skills
• Previous experience in Customer Service, preferably in the Financial industry.
• Computer literate: Word-processing, Excel, internet and general systems usage
• Strong interpersonal, communication and customer service skills.
• A customer-oriented attitude (Smile, courtesy, empathy, active listening).
• -Permanent contract (CDI) from the first day of the training-Social security and private health insurance-transportation in all the shifts
• Language bonus;
• A performance bonus;
• Paid training
• Aid bonus
• Achoura vouchers
• Back to school vouchers
• Social Club