- Provide front line support to our customers via live chats, phones & emails promptly.
- Answering queries and resolving client issues regarding our products, platforms, andpromotions in accuracy.
- Address customers' feedbacks as well as complaints professionally, responsible for meetingcustomers' expectation.
- Liaising with other departments and to keep up with the progress to ensure clients' queries aresolved in timely manner.
- Record and update customer data and other relevant information when necessary.
- Supporting documentation/administrative needs within the department and supportingtranslation for customer announcement notices.
- Attend to ad-hoc tasks as assigned by Team Lead
- Requirements:
- Diploma or above.
- Must be fluent in Spanish in terms of written and verbal communication skills.
- Proficiency in additional languages such as English will be an added advantage.
- Willing to accept rotational shift work (including weekends if required).
- Proficient in Microsoft Office and basic computer skills.
- Excellent communication and interpersonal skills.
- A logical and analytical approach to problem solving.
- Strong ethics, with ability to manage confidential information.
- Sharp time management skills and strong sense of responsibility towards duty
- 1-2 years working experience, preferably in Customer Service (Financial / Forex industry wouldbe a distinct advantage).
- A genuine interest in working in financial markets and client services.
- Strategic thinker with an analytical mind and strong problem-solving skills. - Attractive salary,Language bonus,Performance bonus, Open-ended contract,CNSS from day one,Paid training,Private health insurance,
Asesor de clientes de habla hispana - Casablanca, المغرب - NCC Casablanca
وصف
Fast learners, meticulous, stoic, and disciplined candidates are talents we look for.Desirable: