Resort Team Leader - Agadir, المغرب - Jet2holidays

وصف

What will you do in the role?Reporting to the Destination Manager, you will Work as One Team with internal & external stakeholders to ensure your team of Resort Customer Helpers deliver VIP industry leading Customer Service to our all-important customers during their holiday with us.

• Create Memories for our customers by working closely with our hoteliers to ensure our customers are having a lovely holiday and we meet our all-important customers' expectations.
• Take Responsibility to investigate any reported problems in hotels & quickly resolve customer escalations or incidents using our in-house digital systems.
• Create & issue the monthly rosters alongside our UK based planning team in line with our SLA levels and budget.
• Host in-person & virtual weekly meetings, deliver training to new members of your team & hold individual monthly 1-1 performance meetings with your team members.
• Support the Destination Manager & Local Agent with future planning and analyse customer results & feedback daily. Our Resort Team Leaders have a flexible approach to the operation. Working hours will vary each month and will include early starts, late finishes, split shifts & working weekends. As part of our management team, being on call to support with any emergencies in resort or at the airport is part of the role.

Our Resort Team Leaders always display a genuine passion for the customers experience in resort and always ensure their team of Resort Customer Helpers deliver outstanding customer service.

In this position, you will be confident with managing performance, supporting your team by being present in resort, have a positive & friendly attitude, be flexible, well organised, and confident in IT to use in-house digital systems daily on a laptop.

You will also already be a driver with access to your own vehicle which you are able to use for work purposes.

• Fully paid management training, company mobile phone & laptop provided.
• Jet2holidays Management uniform
• Monthly 1-1 review meetings with the Destination Manager
• Career progression & development across & Jet2holidays
• Recommend a friend bonus scheme Jet2holidays is landing in Morocco this October and we are looking for Resort Team Leaders to join our award-winning Management Team at Jet2holidays and create memories for our all-important customers during their well-deserved holidayApply today to join the UK's Largest One Tour Operator