Order Entry - Rabat-Salé-Kénitra

Job summary

The main objective of an Order, Entry & Installation agent is to achieve the daily, weekly & monthly targets for his/her group. This is achieved by handling orders and issues in an effective and timely manner in line with policy.

Responsibilities

• To manage effectively designated team work-flow to achieve SLA and Targets
• Input & Process Orders & Returns, including complex orders
• Validation of Orders and Pricing
• Management of relevant customer details
• Manual set up of contracts/machine exchanges/own use machines/etc.
• Handling of queries for the owned area of responsibility
• Working with cross functional teams in Country
• To ensure compliance with work instructions and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
• To escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
• To respond and action in a timely professional manner any escalations received
• To provide Team Leader with timely and accurate reporting that captures performance trend metrics and actionable management information.

Qualifications

• A minimum of 3 years' experience of Pan-European Order Entry in a Multinational Environment
• University Level education (desirable)
• Proven track record in meeting targets and SLA's.
• PC literacy, particularly in MS Office (Windows NT).
• Demonstrate a customer focused orientation
• Excellent analytical and problem solving skills.

Skills

• Fluency in French & English, both written and verbal.
• Results / Target driven
• Self-motivated and willing to learn new skills
• Team Player
• Ability to work on own initiative
• Adaptable to a changing environment & flexible with regard to working patterns
• Excellent communication and negotiation skills
• Excellent Customer Care skills

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