is recruiting english-speaking customer advisors needed for a medical project - Rabat, المغرب - Foundever

وصف

The Foundever Group is recruiting customer service advisors for its site based at Arribat Center, to handle inbound calls on behalf of a leader in the design and marketing of advanced devices dedicated to monitoring the blood glucose levels of diabetic patients.

Your main objective will be to deliver excellent service in all situations (questions, complaints, requests for advice and support; level 1 technical support).

As customer service is the backbone of the company, you will play a crucial and vital role in promoting the brand and its image through effective support and satisfaction of users and patients.

Among your attributes:
Handle a wide variety of customer cases by phoneListen attentively to customer requests, demonstrating understandingChoose the best approach (call procedure) to handle the customer caseRemain professional and calm in all situationsDocument customer cases accurately and thoroughly in the appropriate toolDemonstrate an attitude that reflects the best possible image of the company

• Requirements:

Graduated from a high school diploma (Bac) or higher education levelPrior experience in customer service is desirableProficiency in French language (both oral and written)Good computer skillsSerious and dynamic attitudeStrong listening and customer service skillsPossess emotional intelligence, kindness, and empathy.

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• Competitive compensation package (base salary + bonuses).
• Permanent contract (CDI) from the first day of training.
• Fully paid training.
• Attractive social benefits (Health Insurance, Social Club, etc.).
• Transportation provided.

To complete your application and take your entrance test, please click on the following link and follow the instructions that appear on your