Product & Application Specialist - Casablanca, Casablanca-Settat
منذ شهر
Job summary
Epiroc Morocco is recruiting a Product Support Specialist THS / DTS – Business Line Tools Division Job Title: Product Specialist DTH Africa Are you passionate about providing technical support and driving product development As a Product Specialist for DTH in North Africa West Africa and Middle East you ll play a key role in advancing our product portfolio by delivering field support collaborating on R&D projects and ensuring accurate product performance data If you re driven by innovation and customer success this role offers the opportunity to make a significant impact Your mission As a Product Specialist for DTH in North Africa West Africa and Middle East your main role is to support product development by providing field technical assistance collaborating on R&D projects and maintaining product performance records Reporting to the Global Product Support Manager you will ensure excellent product knowledge and support across African and Middle East markets You ll offer technical support to internal teams and act as second-line support for external customers Your responsibilities defined by your manager may cover specific regions or applications You ll also help grow product knowledge by developing executing training plans With up to 75 travel you ll submit reports after each trip update training materials handle warranty claims coordinating with R&D ensuring confidentiality You ll also address product complaints maintain Epiroc s brand reputation
وصف الوظيفة
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