وظائف
>
Rabat

    Bilingual Customer Advisor - Rabat, المغرب - Foundever (ex Sitel Group)

    Foundever (ex Sitel Group)
    Foundever (ex Sitel Group) Rabat, المغرب

    تم العثور عليها في: beBee S2 MA - منذ 5 أيام

    Default job background
    CDI
    وصف

    We are seeking bilingual customer service agents (with fixed salary, language bonus, and performance bonus included).As a Customer Care Agent, your primary responsibility will be to handle incoming calls and emails with the aim of delivering exceptional service in various scenarios, including addressing inquiries, resolving complaints, providing advice, and offering technical support at level 1.Given that customer service is crucial to the company's success, you will play a pivotal role in enhancing the brand's reputation and image by ensuring effective care and satisfaction for all customers.


    Key attributes include:

    • Managing a wide range of customer inquiries via phone and email
    • Actively listening to customer needs and demonstrating empathy
    • Selecting the most appropriate approach (escalation process) to address customer issues
    • Maintaining professionalism and composure in all situations
    • Documenting and recording customer interactions using the appropriate tools
    • Exhibiting an attitude that reflects positively on the company's image Must have excellent availability to work 44 hours per week on a rotating schedule
    • Minimum requirement of a high school diploma
    • Proficient in both written and spoken business English at the C1 level, as well as in French
    • Demonstrated experience in sales, preferably within a call center setting, emphasizing customer satisfaction
    • Appreciation for the principles and benefits of meditation Sitel Group devient officiellement FoundeverTM.FoundeverTM est un leader mondial de l'expérience client (CX). Avec collaborateurs dans le monde, nous sommes l'équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.

    Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment.

    Prenant en charge 9 millions d'expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d'une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.

  • Foundever™

    Customer Service Advisor

    تم العثور عليها في: beBee S2 MA - منذ 9 ساعات

    Foundever™ Rabat, المغرب

    Descriptif du poste · Notre multinationale recrute des chargé(e)s de clientèle pour le service clientèle · Au sein d'une équipe jeune et dynamique vous aurez pour mission: · Conseiller et recommander aux clients les forfaits et les plans qui conviennent le mieux à leurs intérêts; ...

  • Foundever (ex Sitel Group)

    Bilingual customer advisor

    تم العثور عليها في: beBee S2 MA - منذ 5 أيام

    Foundever (ex Sitel Group) Rabat, المغرب CDI

    Foundever partners with a leading North American financial services provider. We are seeking individuals who are passionate about finance and customer service. Your mission will involve: · • Handling inquiries from Canadian clients · • Ensuring proper management of various client ...

  • Foundever™

    Customer Service Advisor

    تم العثور عليها في: beBee S2 MA - منذ 3 أيام

    Foundever™ Rabat, المغرب

    Beschreibung der Stelle · Unser multinationales Unternehmen stellt Kundendienstmitarbeiter ein, die im Auftrag eines unserer Kunden Anrufe entgegennehmen. · Ihre Aufgaben sind wie folgt: · Sicherstellen, dass die Anrufe und E-Mails der Kunden ordnungsgemäß bearbeitet werden. · D ...

  • Foundever™

    Customer Service Advisor

    تم العثور عليها في: beBee S2 MA - منذ 3 أيام

    Foundever™ Rabat, المغرب

    Descrizione del lavoro · La nostra multinazionale sta reclutando Inbound Account Manager di lingua italiana per uno dei nostri clienti · La tua missione sarà quella di : · Assicurare la corretta gestione delle varie transazioni dei clienti (chiamate, email, chat). · Incarnare, pr ...

  • Foundever™

    Customer Service Advisor

    تم العثور عليها في: beBee S2 MA - منذ 4 أيام

    Foundever™ Rabat, المغرب

    Taakomschrijving · FOUNDEVER is op zoek naar gemotiveerde customer contact agents voor een gerenommeerd telecommunicatiebedrijf. · Bij FOUNDEVER Rabat (Marokko) krijg je nu de kans om te werken in een uitdagend project Als lid van een jong Nederlandstalig team profiteert u van ee ...

  • Foundever

    rabat is recruiting english-speaking customer advisors needed for a medical project

    تم العثور عليها في: beBee S2 MA - منذ يومين

    Foundever Rabat, المغرب CDI/CDD

    The Foundever Group is recruiting customer service advisors for its site based at Arribat Center, to handle inbound calls on behalf of a leader in the design and marketing of advanced devices dedicated to monitoring the blood glucose levels of diabetic patients.Your main objectiv ...

  • Foundever

    rabat is recruiting english-speaking advisors for an international car rental company

    تم العثور عليها في: beBee S2 MA - منذ 9 ساعات

    Foundever Rabat, المغرب CDI/CDD

    We are looking for English Speaking Customer Service Advisors who will be representing a famous leader company in car and van rental for the UK market.n your role as a customer service and sales representative, you will be required to take calls with the primary goal of providing ...

  • Hilton

    Finance Manager

    تم العثور عليها في: beBee S2 MA - منذ 9 ساعات

    Hilton Rabat, المغرب OTHER

    The role aims to be recognized as trusted advisors to the business. This role supports their finance leader to develop their finance team and enables them to Thrive. The role communicates with impact to all stakeholders, ensures a robust control and compliance environment and is ...