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Rabat

    IT Helpdesk - Rabat, المغرب - AFRICAWORK

    AFRICAWORK
    AFRICAWORK Rabat, المغرب

    منذ 6 أيام

    Default job background
    CDI
    وصف

    We are looking for a German-speaking Help Desk Analyst for our client in Rabat.

    As an IT Helpdesk Analyst, you will perform a support role for the German-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

    Daily Activities:

  • Provide hardware/software/network problem diagnosis/resolution via telephone for end users customers
  • Route problems to internal support group
  • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
  • Administer and provide User Access in various systems
  • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions.

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