- Ensure a good management of the various customer transactions
- Embody, promote and enhance the image, products and services of the brand.
- Know, master and communicate the procedures, the specific details of the different product categories, the general sales conditions and the legal obligations
- Comply with the group's policy and procedures in terms of security and confidentialityThe position is based at our site Yaacoub El Mansour
- A very good command of French and English, both written and spoken
- A high level of interpersonal communication skills
- Mastery of customer relationship management (CRM) techniques
- Good interpersonal skills
- Ability to demonstrate a high level of empathy and understanding of the interlocutor's speech and needs
- A customer-oriented attitude (Smile, courtesy, empathy, active listening).
- -Permanent contract (CDI) from the first day of the training-Social security and private health insurance
- Language bonus;
- A performance bonus;
- Paid training
- Aid bonus
- Achoura vouchers
- Back to school vouchers
- Social Club
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Trilingual customer advisor - Casablanca, المغرب - Foundever
وصف
You have a perfect command of the French and English languages?As a Customer Care Agent, you will have to answer calls with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)We are looking for youDo not hesitate to send us your application.
Your mission will consist in :