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    Bilingual customer advisor - Casablanca, المغرب - Foundever

    Foundever
    Foundever Casablanca, المغرب

    منذ يومين

    Default job background
    CDI/CDD
    وصف

    You have a perfect command of the French and English languages?Are you also comfortable working at night?As a Customer Care Agent, you will have to answer calls with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)We are looking for youDo not hesitate to send us your application.


    Your mission will consist in :

    • Ensure a good management of the various customer transactions
    • Embody, promote and enhance the image, products and services of the brand.
    • Know, master and communicate the procedures, the specific details of the different product categories, the general sales conditions and the legal obligations
    • Comply with the group's policy and procedures in terms of security and confidentiality
    • A very good command of French (C1/Advanced) and English (C1/Advanced), both written and spoken
    • A high level of interpersonal communication skills
    • Mastery of customer relationship management (CRM) techniques
    • Good interpersonal skills
    • Ability to demonstrate a high level of empathy and understanding of the interlocutor's speech and needs
    • A customer-oriented attitude (Smile, courtesy, empathy, active listening).
    • -Permanent contract (CDI) from the first day of the training-Social security and private health insurance-transportation in all the shifts
    • Language bonus;
    • A performance bonus;
    • Paid training
    • Aid bonus
    • Achoura vouchers
    • Back to school vouchers
    • Social Club
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    منذ يومين

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