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    Bilingual Customer Advisor - Casablanca, المغرب - Foundever (ex Sitel Group)

    Foundever (ex Sitel Group)
    Foundever (ex Sitel Group) Casablanca, المغرب

    منذ 3 أيام

    Default job background
    CDI
    وصف

    You have a perfect command of the French and English languages?Are you also comfortable working at night?As a Customer Care Agent, you will have to answer calls with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)We are looking for youDo not hesitate to send us your application.


    Your mission will consist in :

    • Ensure a good management of the various customer transactions
    • Embody, promote and enhance the image, products and services of the brand.
    • Know, master and communicate the procedures, the specific details of the different product categories, the general sales conditions and the legal obligations
    • Comply with the group's policy and procedures in terms of security and confidentiality
    • A very good command of French (C1/Advanced) and English (C1/Advanced), both written and spoken
    • A high level of interpersonal communication skills
    • Mastery of customer relationship management (CRM) techniques
    • Good interpersonal skills
    • Ability to demonstrate a high level of empathy and understanding of the interlocutor's speech and needs
    • A customer-oriented attitude (Smile, courtesy, empathy, active listening). Sitel Group devient officiellement FoundeverTM.FoundeverTM est un leader mondial de l'expérience client (CX). Avec collaborateurs dans le monde, nous sommes l'équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.

    Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment.

    Prenant en charge 9 millions d'expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d'une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.

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